It is with great excitement that we announce we will be moving to a temporary ‘click and collect’ service.  This will allow members to access toys from the toy library in a limited capacity while restrictions are still in place and while COVID still exists within Victoria.

We are also pleased to share with you that all members will receive a two month extension to their membership, which will be automatically applied to ALL memberships.  If you have any questions about your membership or renewal, please contact the library at info@kingstontoylibrary.com.au.

Here’s the key information that you need to access to the click and collect service:

1.     BOOK A TIME – Please book in a time on SETLS Calendar for your preferred date under ‘Special Events’.  See attached video for instructions on how to book a time and reserve your toys. You must book a time to return toys, collect toys, or both at once.

2.     SELECT TOYS – Please select toys using the hold function in SETLS.  Note, we will aim to provide all toys placed on hold, but please have understanding that we may substitute for similar items if required. – You can borrow up to your membership borrow limit.  – If you do not collect at your selected day and time, all holds will be cancelled and made available to other members. – We cannot honour holds unless you have a booked a collection time

3.     RETURNS – Upon arriving at the toy library please follow the signs to return your toys up the ramp (into the toy library kitchen) and place toys in the marked date section for that day. 

4.     COLLECTING – Please wait in your car if there are others collecting toys. Toys that have been placed on hold can be collected from the main door.

The service is optional and all toys will not be due until we reopen in full capacity. 

Please be mindful that members will not have access into the library for any reason while this service is being offered.  Through this service, Kingston Toy Library are supporting the requirements to reduce the spread of COVID and keeping members and staff health and safety front of mind; while also supporting members growth, development and educational needs. 

2.     Please select toys using the hold function in SETLS.  Note, we will aim to provide all toys placed on hold, but please have understanding that we may substitute for similar items if required.  You can borrow up to your membership borrow limit. 

3.     Upon arriving at the toy library please return your toys into the toy library kitchen (up the ramp) and place toys near the date you are returning on. 

4.     Please then wait in your car if there are others collecting toys.

5.     Toys that have been placed on hold can be collected from the main door.

The service is optional and all toys will not be due until we reopen in full capacity.  Please be mindful that members will not have access into the library for any reason while this service is being offered.  Through this service, Kingston Toy Library are supporting the requirements to reduce the spread of COVID and keeping members and staff health and safety front of mind; while also supporting members growth, development and educational needs. 

The fine print:

§  Please do not attend the click and collect service if you are unwell.  Please also abide by social distancing requirements while accessing this service. 

§  Click and collect service will commence on Friday 15th May. 

§  There will be no access into the toy library for any reason.  Children must stay in the car

§  No overdue fees will be applied during this period

§  Toys will be ‘quarantined’ for 2 weeks before being placed back on shelves.  Please ensure that all toys are clean as always when returned to the library.  Cleaning instructions are available on the Toy Library Website in the FAQ.

§  Toys will not be counted or returned until that 2 week period (or beyond if demand is high for this service) has passed.  This will mean that missing pieces notifications will not be received for over 2 weeks after toys are returned.  Toys you have returned will also appear to be on loan to you during that quarantine period.  This will not limit what you can borrow. 

§  Please be mindful that we are not able to use volunteers at this time, so the operation of this service, including finding, borrowing, returning and counting toys is being carried out solely by our coordinator.  We thank you for your patience while we launch this service – we are learning with you and are committed to frequent reviews to how we best offer this service. 

§  If you are unable to collect / return toys from the library, but a friend or family member can – please advise us who will be collecting your toys. 

§  Please do not attend the click and collect service if you are unwell.  Please also abide by social distancing requirements while accessing this service. 

§  Click and collect service will commence on Friday 15th May. 

§  There will be no access into the toy library for any reason.  Please avoid bringing children to the returns and collection points. 

§  No overdue fees will be applied during this period

§  Toys will be ‘quarantined’ for 2 weeks before being placed back on shelves.  Please ensure that all toys are clean as always when returned to the library.  Cleaning instructions are available on the Toy Library Website in the FAQ.

§  Toys will not be counted or returned until that 2 week period (or beyond if demand is high for this service) has passed.  This will mean that missing pieces notifications will not be received for over 2 weeks after toys are returned.  Toys you have returned will also appear to be on loan to you during that quarantine period.  This will not limit what you can borrow. 

§  Please be mindful that we are not able to use volunteers at this time, so the operation of this service, including finding, borrowing, returning and counting toys is being carried out solely by our coordinator.  We thank you for your patience while we launch this service – we are learning with you and are committed to frequent reviews to how we best offer this service. 

§  If you are unable to collect / return toys from the library, but a friend or family member can – please advise us who will be collecting your toys. 

We look forward to seeing you at the toy library soon.