FAQs

Can I join for less than a year?

If you will not be living in the area for a whole year we can offer a short term membership. Alternatively try out the toy library for a shorter amount of time.

The short term membership has a duty component of 2 hours which can be paid out if you choose not to do duty.

Membership period 3 months

3 toy loan allowance

concession prices also available

Will I need a trailer to pick up the party pack?

In most cases no. As long as the car is empty of everything you should be able to fit everything. It is advisable to allow time for two car trips.

The playground pack has the most bulky items and will require two trips.

The jumping castle is just two items that will fit in the boot of a car.

Can I view the Newsletter Archives?

Yes you can – Click Here

Who uses toy libraries?

Our toy library caters mostly for younger children (0–6 years), although we do have games and puzzles for older children.

Come browse our collection online at SETLS. You can search by age or category.

How does a toy library work?

Toy libraries work in much the same manner as a regular library, except that the items for loan are toys, games and puzzles, instead of books.

Children and parents visit the library during operating hours, select the items they wish to borrow and check they are in working order and all parts are there. The loan period is two weeks, after which time items must be renewed or returned. Upon return, they are checked to ensure they are clean and in good working order, and then new items can be borrowed.

We do have some differences from a regular library:

  • A subscription fee is required to join. We are a community-based organisations with no government funding. Fees cover the cost of purchasing toys, employing a part-time coordinator, insurance and other operational expenses.
  • Members help out in the library on a roster basis and assist with fundraising activities such as sausage sizzles.
  • We’re open for borrowing three times a week.
Do you accept donations?

Yes we always welcome donations of toys. Even if the toy is no longer complete, we may have pieces to make it complete, or we may be able to use the pieces for spare parts. The only items we don’t except are soft toys and books. Read more about the types of donations we accept.

Can I visit before becoming a member?

Yes, please do! You can come and visit any time during our opening hours. The best time to visit is during the week as it’s quieter and our coordinator has more time to answer your questions.

Follow this link and you can view our collection online at SETLS.

Parents who join before their first child is six months of age can get six month’s free membership (get an 18-month membership for the cost of an annual membership).

How do I know what toys to choose?

See our Toys section for advice on choosing toys.

You can also browse online our collection by login onto SETLS and searching by age, category or just browsing our 1600+ toys on offer.

How long can I borrow toys for?

All membership levels borrow toys for three weeks with an option to renew for another two weeks.

You can do this by login onto your account on SETLS .

Do you have limits on how many big toys can be borrowed at one time?

No, all toys are classified the same with no limits. Some toys are labelled with recommended borrowing ages.

Are the toys clean?

Yes. We couldn’t operate a Toy Library if the toys weren’t clean because no one wants to borrow a dirty toy. We ask all members to return toys in the condition that they would like to borrow them. We also have an emergency cleaning station in the toy library.

We recommend that parents of babies disinfect all items before giving them to their children. We provide advice on how to clean different types of toys.

I have lost a piece to a toy. What do I do?

That’s okay – this happens from time to time. You can renew the toy for another two weeks to find the piece. If you still can’t find it, you pay a $2 fine per piece which is fully refundable if you later find and return the missing piece.

What if I can’t return my toys on the due date?

You can renew your toys once for another two-week period by logging onto your account on SETLS and renewing them yourself. If you still need longer, contact the coordinator to discuss.

How do I complete my six hours of duty?

There are many ways to complete duty, you can:

  • Sign up for rostered duty by logging onto SETLS and selecting dates that suit you.
  • Sign up for a fundraising event like our biannual sausage sizzles
  • Refer a friend and receive a hours duty
  • Attend our Annual General Meeting in August
  • Use your skills like sewing, repairing toys, washing, computer skills, child development knowledge, minor electricical repairs
  • Join the committee, read more here

You can also speak with our coordinator about a huge variety of small and easy tasks that can be completed from home. Alternatively when filling out a membership form you can note down any skills.

When do I have to complete my duty?

You have 12 months to complete your six hours of duty. We advise members to complete their duty as soon as possible, so it’s not left until the last month.

Login to SETLS to sign up for duty.

Am I the only one that is allowed to complete our duty?

No, anyone can complete your duty. They just need to quote your membership surname and number. We’ve had grandparents, older children, aunts and uncles, and neighbours helping out with duty in the past.

Can I bring my children with me while I complete my duty?

Yes you can. Our coordinator will try to give you tasks that enable you to supervise your children at the same time. If we are busy you will probably need to work on the front desk checking toys out. This can be hard with toddlers around. Saturday is our busiest time so it’s best if you can leave children at home for this session.

Can I get toys out for my children to play with while I am doing duty?

Yes, although we suggest you choose toys with fewer pieces as you will need to supervise their play and pack up afterwards. We also have set up some play tables and a playpen for children to use.

Do I have to do duty?

We encourage members to do duty because it’s how we keep the toy library running. It’s also a great way to see all the toys we offer and meet other members. However, we know that family life is busy so members can opt to pay a non-refundable duty levy of $60 in place of doing duty.

I have a party coming up but I don’t think we would use the whole pack?

We can design a pack to suit your party requirements. Read more about party packs.

Can I hire just tables and chairs?

Yes, they come in sets of six, i.e. one table with six chairs. It costs $10 per set and a refundable bond of $50. Availability depends on other party bookings. Read more about party packs.

What happens if some of the party pack is damaged while on loan to me?

Don’t stress – report it to the coordinator when you return the pack. The coordinator will look over the damage and inform the committee. The committee will decide on the appropriate repair and cost involved. The coordinator will then contact you to discuss the committee’s decision. Your bond is held until the committee makes a decision.

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